Previous
Next
Local Desk
Located within or near an enterprise's premises, it caters to the requirements of a small or medium-scale enterprise. It would help address requirements of country-wise or location-wise entities of an enterprise. However, this service desk would not be enough to handle large volumes of calls or service requests.
Centralized Desk
A more cost-effective and efficient solution for ticket management, the centralized service desk helps manage larger volumes of tickets/calls with fewer staff members. An enterprise that maintains local service desks will benefit by merging them into a centralized desk.
Virtual Desk
This is the most commonly used type of service desk among enterprises, corporate and IT companies. Through the Internet, a single, centralized Service Desk takes care of all tickets raised from all types of devices and entities in different geographical locations. The tickets can also be addressed and managed by personnel in various geographical locations.
Local Desk
Located within or near an enterprise's premises, it caters to the requirements of a small or medium-scale enterprise. It would help address requirements of country-wise or location-wise entities of an enterprise. However, this service desk would not be enough to handle large volumes of calls or service requests.
Centralized Desk
A more cost-effective and efficient solution for ticket management, the centralized service desk helps manage larger volumes of tickets/calls with fewer staff members. An enterprise that maintains local service desks will benefit by merging them into a centralized desk.
Virtual Desk
This is the most commonly used type of service desk among enterprises, corporate and IT companies. Through the Internet, a single, centralized Service Desk takes care of all tickets raised from all types of devices and entities in different geographical locations. The tickets can also be addressed and managed by personnel in various geographical locations.
Local Desk
Located within or near an enterprise's premises, it caters to the requirements of a small or medium-scale enterprise. It would help address requirements of country-wise or location-wise entities of an enterprise. However, this service desk would not be enough to handle large volumes of calls or service requests.
Centralized Desk
A more cost-effective and efficient solution for ticket management, the centralized service desk helps manage larger volumes of tickets/calls with fewer staff members. An enterprise that maintains local service desks will benefit by merging them into a centralized desk.
Virtual Desk
This is the most commonly used type of service desk among enterprises, corporate and IT companies. Through the Internet, a single, centralized Service Desk takes care of all tickets raised from all types of devices and entities in different geographical locations. The tickets can also be addressed and managed by personnel in various geographical locations.
Anytime, Anywhere Access
The cloud-based solution lets you collect tickets from a variety of sources—including phone, web portal, email, or automatically from endpoint monitors—and even lets you access account tickets from a mobile app.
Effective Communications
Ensure that customers get the information they need throughout the resolution process with customized greetings, automated emails and updates, and scripted responses.
Efficient Workflows
Prioritize, handle, and escalate (when necessary) requests effectively with configurable ticket categories, automatic ticket routing, SLA tracking, and escalation procedures.
Visibility and Reporting
Online, easy-to-use dashboards and comprehensive tracking and reporting give you a view into service requests.
Shared Expertise
An integrated knowledge base helps your team avoid "reinventing the wheel" by documenting known issues and their resolutions.
User Experience
Branded customer portal builds consistency and confidence in the support process.
Anytime, Anywhere Access
The cloud-based solution lets you collect tickets from a variety of sources—including phone, web portal, email, or automatically from endpoint monitors—and even lets you access account tickets from a mobile app.
Effective Communications
Ensure that customers get the information they need throughout the resolution process with customized greetings, automated emails and updates, and scripted responses.
Efficient Workflows
Prioritize, handle, and escalate (when necessary) requests effectively with configurable ticket categories, automatic ticket routing, SLA tracking, and escalation procedures.
Visibility and Reporting
Online, easy-to-use dashboards and comprehensive tracking and reporting give you a view into service requests.
Shared Expertise
An integrated knowledge base helps your team avoid "reinventing the wheel" by documenting known issues and their resolutions.
User Experience
Branded customer portal builds consistency and confidence in the support process.
Anytime, Anywhere Access
The cloud-based solution lets you collect tickets from a variety of sources—including phone, web portal, email, or automatically from endpoint monitors—and even lets you access account tickets from a mobile app.
Effective Communications
Ensure that customers get the information they need throughout the resolution process with customized greetings, automated emails and updates, and scripted responses.
Efficient Workflows
Prioritize, handle, and escalate (when necessary) requests effectively with configurable ticket categories, automatic ticket routing, SLA tracking, and escalation procedures.
Visibility and Reporting
Online, easy-to-use dashboards and comprehensive tracking and reporting give you a view into service requests.
Shared Expertise
An integrated knowledge base helps your team avoid "reinventing the wheel" by documenting known issues and their resolutions.
User Experience
Branded customer portal builds consistency and confidence in the support process.
